Refund policy

6 month warranty

If the knife develops a fault or is damaged within the first 6 months, through no fault of your own, you are entitled to a repair or replacement free of charge. Please note that if the knife has been improperly handled for example:

• put in a dishwasher
• dropped
• used for other tasks eg. as a screwdriver
• used to cut frozen foods
• used to cut onto a marble, glass, stone or tile surface
• left submerged in water
• otherwise mistreated

then this invalidates your guarantee.

This guarantee is given by Yuzu Knives Ltd, 20 Wenlock Road, London N1 7GU.

To make a claim, email info@yuzuknives.com with your order number and a photo of the problem. If the claim is approved, we cover the postage both ways.

This guarantee is in addition to your legal rights as a consumer, which it does not affect.

14 day full satisfaction returns

If you're not happy with your knife, you can cancel your order within 14 days of the day you receive it. Just email us at info@yuzuknives.com or use the contact form on the website, and we'll send you instructions on how and where to send it back. Please send it within 14 days of letting us know.

Used knives
For hygiene reasons, we can't resell a knife that's been used to cut food, sharpened or damaged. Its resale value is nil, so if a used knife comes back, we deduct the full price and no refund is due for the knife. If you've used your knife and something isn't right with it, see our 6-month guarantee instead.

The knife box
The box is part of the product, so it must come back with the knife, in good condition. If it's missing or damaged, we deduct its value from your refund.

Postage and refunds
If your knife is faulty or we sent you the wrong item, return postage is on us. For any other return, the postage is paid by you. Once we've received and checked the knife, we'll refund you within 14 days to your original payment method. If you return your whole order, this includes the standard delivery charge you paid. This usually shows up in your bank account within a few working days.

Any questions about a return, just email us at info@yuzuknives.com.

Damages and issues

Please inspect your order upon reception and contact us as soon as you can if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cancellations

Cancellation can be requested in your Customer account, as long as the order has not been fulfilled yet. If an order has been fulfilled it will have to be processed as a return once received.